Privacy Policy for Certified Care
Effective Date: 10.10.2024
Certified Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store personal data when you visit our website (www.certifiedcare.co.uk) and interact with our services. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following personal data:
- Personal Identification Information: This includes your name, address, email address, phone number, and other contact details when you fill out forms on our website, such as our “Contact Us” form.
- Medical Information: If you are enquiring about care services, we may ask for relevant medical and health-related information to provide suitable care services.
- Financial Information: In some cases, we may collect payment details when you engage our care services.
- Technical Data: Information about your visits to our website, including your IP address, browser type, device type, operating system, and browsing behaviour through cookies and other tracking technologies.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To provide and manage our care services: Including responding to enquiries, arranging care assessments, and delivering personalised care solutions.
- To communicate with you: Sending updates, responding to queries, and providing information about services.
- To comply with legal obligations: Such as maintaining financial records and fulfilling safeguarding responsibilities.
- To improve our website: Using technical data to analyse site performance and user experience.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: When you provide us with your personal data for specific purposes (e.g., submitting an enquiry).
- Contractual necessity: When we need to process your data to provide the services you have requested.
- Legal obligation: When we are required to comply with UK laws, such as tax or healthcare regulations.
- Legitimate interest: To improve our services, manage relationships, and prevent fraud or misuse of our website.
4. Data Sharing and Disclosure
We will never sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:
- With service providers: We may share your information with third-party providers who assist us in delivering our services, such as payment processors or IT support.
- Legal compliance: We may disclose personal data where required by law or in response to a legitimate request by public authorities.
5. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes outlined in this privacy policy, or for as long as required by law. When your information is no longer needed, we will securely delete or anonymise it.
6. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have several rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request corrections to any inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your personal data where it is no longer necessary.
- Right to restrict processing: You can request that we limit the processing of your personal data in certain circumstances.
- Right to object: You have the right to object to the processing of your data for direct marketing or other purposes based on legitimate interests.
- Right to data portability: You can request the transfer of your personal data to another organisation or yourself.
To exercise any of these rights, please contact us at [email protected].
7. Cookies
We use cookies to improve user experience and analyse website performance. Cookies are small text files stored on your device that collect standard internet log information and visitor behaviour data. You can choose to accept or reject cookies through your browser settings.
For more details, please see our Cookie Policy.
8. Security Measures
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your information. However, please note that no method of transmission over the internet or electronic storage is completely secure.
9. Changes to This Policy
We may update this privacy policy from time to time in response to changes in legal, technical, or business developments. We will post any changes on this page and notify you where required by law.
10. Contact Us
If you have any questions or concerns about this privacy policy, or how your personal data is handled, please contact us:
Certified Care Ltd
16 Roneo Corner
Hornchurch
RM12 4TN
Email: [email protected]
Tel: 01708 918910