With our strong foundation in nursing and social work, we recognize the critical importance of respecting young people. Our approach focuses on fostering self-worth and resilience through building strong therapeutic relationships and maintaining clear, empathetic communication. This enables us to support their growth and empower them to overcome challenges while promoting their independence and well-being.
Why choose us
Safety and compliance
Incident Management
At Certified Care, we take a proactive approach to incident management to ensure a safe environment. Our dedicated Incident Management Team identifies potential risks and implements preventive measures to minimize vulnerabilities, ensuring a safer space for residents.
Compliance and Regulatory Standards
We ensure all facilities meet national regulatory standards through regular inspections by both external regulators and our internal compliance team.
Internal Inspections and Continuous Improvement
To prevent non-compliance, we conduct thorough internal inspections, focusing on areas that may be at risk. Compliance inspectors provide detailed feedback and recommendations to help improve our services, ensuring that all facilities comply with the legal specifications required.
ensuring a safer space for residents.
By combining proactive incident management, strict adherence to regulatory standards, and continuous internal reviews, we maintain the highest level of care and safety across all our facilities.
Experienced Staff
At Certified Care, our leadership team brings together over two decades of expertise in mental health nursing and children’s social care. This extensive experience allows us to provide the highest standard of support to young people, as we fully understand the complexities and needs that come with this work. We are committed to empowering our staff with the knowledge and skills necessary to deliver exceptional support. Through continuous training, mentoring, and regular supervision, our leadership ensures that staff are well-equipped to meet the challenges of supporting vulnerable young people.
We believe that providing effective support starts with investing in our team. By cascading our leadership’s expertise through practical, hands-on coaching, we ensure that every member of our staff is empowered to offer compassionate, responsive, and skilled support. This approach fosters an environment where young people thrive, knowing they are cared for by a knowledgeable, confident, and compassionate team who understands and respects their individual needs.
Quality Service
At Certified Care, we provide high-quality supported living accommodation for young people aged 18 and over, offering a safe and stable environment. Our holistic approach prioritizes open communication, empowering young people to express their concerns and participate in decisions that impact their care. By promoting resilience, healthy relationships, and respect for diversity, we guide young people towards a successful future, equipped with the tools to thrive in both their personal and professional lives.
Quality Service
At Certified Care, we provide high-quality supported living accommodation for young people aged 18 and over, offering a safe and stable environment. Our holistic approach prioritizes open communication, empowering young people to express their concerns and participate in decisions that impact their care. By promoting resilience, healthy relationships, and respect for diversity, we guide young people towards a successful future, equipped with the tools to thrive in both their personal and professional lives.
Responsive compliant management
However, we recognize that there may be occasions when concerns arise. Our Complaints Policy provides a clear process for addressing issues, whether formal or informal, ensuring all complaints are handled promptly and fairly. Certified Care takes a proactive approach to managing complaints, with all staff trained to report and log issues swiftly. We conduct thorough investigations into any complaints, ensuring transparency and fairness throughout the process. We are committed to resolving any concerns efficiently, always aiming for a positive outcome for all parties involved.
We offer free care assessment within 24 to 48 hours
